Senior vice president of business strategy and technology transformation
Technology isn’t her forte, Aquanda Lewis admits, but that didn’t stop her from taking on a leading role in the development and implementation of One Call’s one-stop shop for insurers, risk managers and third-party administrators trying to coordinate care for injured workers.
Polaris, launched in 2017, allows One Call health care management customers to log in through a single portal, enter information about an injured worker and access all six of Jacksonville, Florida-based One Call’s specialized workers compensation products, which include diagnostics, physical therapy, home health and complex care services, medical equipment and devices, transportation and translation, and dental and other specialized doctors.
“That’s the biggest thing I am doing now,” said Ms. Lewis, now in her 16th year with the company. Adept at explaining the platform that combines a number of platforms offered by the 19 companies acquired by One Call over the past several years, Ms. Lewis said: “I never imagined doing something technological in my career.”
Developing Polaris took patience, given all the operating systems and applications involved, Ms. Lewis said. As of late 2018, the continuously evolving platform boasts 1,400 users with its largest clients launching it nationwide, she said.
Her dive into the technology space is in line with her advice to others: “Be infinite, unbounded. Don’t get comfortable where you are. Be confident in your ability to go farther (and) don’t limit yourself.”
Ms. Lewis’ leadership shows promise, especially for women, said Pat Rowland, chief strategy officer at One Call. She helped Ms. Lewis and others develop an internal network of some 300 women to support and empower them through networking opportunities.
“The leadership I see in her is that she really cares about women advancing in our industry,” she said. “One Call is a very good environment for women because of people like Aquanda.”